For 24/7 online banking support or to reset your password, please call 866-987-7601
To reset your PIN number or active your debit card, please call 800-992-3808
Please call our Debit Card Call Center at 833-719-0361 for the following:
- Digital wallet: activate your debit card in Apple Pay or Google Pay
- Report your debit card lost or stolen
- Request a replacement for your damaged card
- Travel exemptions
- If your debit card has been declined or blocked
- If your debit card has been locked due to too many PIN failures
ONLINE & MOBILE BANKING, REAL TIME
Open new accounts online if you're an existing customer
Check balances and transactions
Deposit checks via mobile check deposit on your phone
Pay bills or people
Manage your debit card
Manage alerts for your accounts
Sign up for online banking in just a few easy steps. Enrollment in online banking allows you to access your accounts via the WCB mobile app and use of Mobile Check Deposit.
OPEN AN ACCOUNT ONLINE!
Existing Wakefield Co-operative Bank customers may open a checking, savings or CD via online banking.
It's the easiest way to bank. Login to online banking and select 'Open an account'. From there, select the account you'd like to open and fund it from one of your existing Wakefield Co-op accounts. All accounts include free online & mobile banking and eStatements. Click here for full details.
Click to download our iPhone mobile app or the Android mobile app.
Note: You must be enrolled in online banking to access your accounts via mobile banking.
MOBILE CHECK DEPOSIT
This feature is accessible via the WCB mobile app and allows you to deposit checks on your phone with just the touch of a button.
1. Log into your WCB mobile app and click on 'Deposit a Check'.
2. Snap images of the check you want to deposit.
3. Verify the dollar amount, click 'Make Deposit' and you're good to go.
*You must be enrolled in online banking and download the WCB app to utilize Mobile Check Deposit Capture.
**Deposits made before 3pm via Mobile Check Deposit will be credited to your account by midnight. Deposits made after 3pm will be credited to your account on the next business day.
All checks deposited through mobile remote deposit capture must have “For Mobile Deposit Only” written on the back of the check under the endorsement prior to being submitted for deposit. Any checks submitted without this endorsement will be returned.
MOBILE CARD SERVICES
Set up alerts and get notified of debit card activity based on merchant type, location, transaction type, spending limits and suspicious activity.
Create monthly spending limits, block transactions over certain limits and for age-restricted merchants. You may even require your primary mobile device to be in the same zip code as the merchant in order for a debit card transaction to be approved.
eStatements are delivered straight to your inbox. No heading to the mailbox to retrieve paper statements - you’ll receive an email as soon as your monthly statements are ready to view and they are a safe & secure alternative to traditional paper statements. Learn more about eStatements here.
Sign up for bill pay by logging into your online banking account and clicking on Bill Pay.
> Use Popmoney® to request or send money to just about anyone without sharing account information
> Rush payment options + later cutoff times
> Group similar biller/payees together
> Schedule payments by ‘delivery date’ rather than ‘mail date’
> Schedule payment reminders
Click here to view a Bill Pay tutorial or read the FAQs.
Use Popmoney™ to request or send money to just about anyone without sharing account information. It’s the easy way to send money directly from your Wakefield Co-operative Bank account to family and friends. Pay your babysitter, pay back a friend for a restaurant check, pay your rent or send money to your kids away at college. It’s safe, secure and all you need is an email address or mobile phone number. Read all about it here.
REPORT A LOST OR STOLEN DEBIT OR ATM CARD
If you are enrolled in online banking, you can deactivate your card by logging into your account and accessing our self-service debit card center.
Otherwise, if you wish to report a lost or stolen ATM or debit card during business hours, give us a call at 781-245-3890.
To report a lost or stolen card after normal business hours, please call 833-719-0361.
SUM NETWORK / ATM LOCATOR
Wakefield Co-op is part of the SUM network, which means you’ll never pay ATM withdrawal fees when using a non-Wakefield Co-operative Bank ATM that is also part of the SUM network. The SUM network includes more than 70,000 ATMs nationwide for your convenience.
Click here to find a SUM ATM near you.
TELEPHONE BANKING 1-888-621-3303
Our 24-hour telephone banking system allows you to check account balances, complete transfers between statement accounts, and make loan payments* - all for free.
*Transfers and payments require initial authorization form.
You can order checks directly through Harland's website or simply call us at 781-245-3890 and we’ll be happy to place an order for you.
For reference, Wakefield Co-operative Bank’s routing number is 211371997.
Personal & Business Online Banking Disclosures
Personal Online Banking Agreement
Business Online Banking Agreement