Job Postings

We offer a competitive compensation and benefits package, along with the opportunity to work with an experienced, hard-working group of professionals focused on camaraderie, teamwork, work/life balance, prompt and friendly service, and dedication to the bank’s success. Our culture supports open communication, welcomes product and service ideas, and encourages strategic and other dialogue with senior management.

Loan Servicing Representative

Position Overview:

Under the general supervision of the VP/Loan Services, performs a variety of clerical and

Administrative tasks in connection with the servicing of Consumer, Commercial and Residential Mortgage Loans.

Essential Job Functions:

•          Boarding new loans, modifications and all types of File Maintenance into Core Loan System (COCC)

•          Key contributor for managing loan servicing email box and telephone coverage for customer facing inquiries and requests for any loan related services.

•          Assist with computing, preparing and faxing loan payoff figures for attorneys and borrowers.

•          Prepare Mortgage Discharges of paid Mortgage and Consumer Loans following an established SOP

•           Perform related loan servicing tasks and special projects as required or assigned.

•          Keeps abreast of federal and state laws and regulations pertaining to consumer rights, nondiscrimination, fair credit reporting, HMDA, etc.

Qualifications, Requirements and Skills

• Must have proficiency with a core loan system (ours is COCC) as well as other key Loan/Business systems - Encompass (LOS), Corelogic, Excel and Word.
• Ability to successfully work in a team environment with the ability to foster strong business relationships throughout the bank and with our customers using effective communication skills.

Other Skills/Abilities

• Exceptional customer service skills, ability to multi-task and a cooperative team approach is essential.
• Proficiency in all relevant computer technology.
• Adherence to corporate dress code.
• Regular attendance and punctuality is essential to this position.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. It is expected that from time to time other duties, both related and unrelated to the above, may be assigned and therefore, required.

Contact Information

Click here to return.

If you’re interested in joining the Wakefield Co-op team, please email your resume and cover letter to Joyce Grasso at jgrasso@wcbbank.com. No phone calls please.

Wakefield Co-operative Bank is an Equal Opportunity Employer.